Shipping & Returns
Shipping Policy
We are committed to providing our customers with timely and efficient delivery of their purchases. All orders will be processed within 2-3 business days and shipped via standard shipping.
All sales are final. We strive to provide accurate descriptions of our products, but to avoid unexpected product performance, Customers can leave a comment on the text box located on each product page to indicate their request for a quality test before we ship the item.
Please note that we do not cover the cost of return shipping for exchanges. Customers will be responsible for paying for their own shipping costs for returning their items.
We are not responsible for any lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier.
Return & Exchange Policy
On our website, we take pride in providing our customers with high-quality products. However, we understand that sometimes a product may not meet your expectations. In such cases, we offer an exchange policy for our customers.
All sales are final. However, we do offer exchanges within 3 days of receiving the product. To initiate an exchange, please contact us within 3 days of the trial period.
We only allow exchanges if the item received is not as described. We will do our best to accurately describe the item in our listings, but sometimes items may not perform as written on the original box. To avoid such complications, we offer our customers the option to request another quality test before sending the item.
To request an exchange, please contact us at info@wire-outlet.com or leave a message on our chat box or text us at (951) 687 1469. Our customer service team will be happy to assist you with the process.
Please note that our shipping policy only applies to exchanges and returns. If you receive a damaged or defective item, please contact us immediately so we can rectify the issue.
Thank you for choosing our website for your shopping needs. We appreciate your business and value your satisfaction as a customer.